Returns & Exchanges
We want you to love your Critical Role gear, but if your quest didn't go as planned, we accept returns and exchanges on unworn items within 30 days of delivery. Please ensure all items are in their original condition with tags attached to successfully complete your journey.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the packing slip provided in your digital return authorization.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location to begin the transit.
Receive Your Refund
Once our team inspects the loot, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing