Frequently Asked Questions
Everything you need to know about our apparel and accessories.
When will my order ship?
Most orders are processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information. Please note that pre-order items have specific shipping timelines noted on their product pages.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Items marked as 'Final Sale' are not eligible for return.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location. Please note that international customers are responsible for any customs fees or import duties incurred.
How do I know which size to order?
We provide a detailed size chart on every product page. We recommend measuring a favorite garment you already own and comparing it to our measurements to ensure the perfect fit.
How should I care for my Critical Role apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat. For best results, wash garments inside out.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.